An action allows to communicate your chatbot with external systems (send and receive data) and / or add intelligence to the conversation.
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CHATBOT
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Computer program that uses natural language processing to establish intelligent conversations through a text channel, such as an SMS message.
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CAMPAÑA
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CAMPAIGN
It is the event that allows you to start and finish a conversation with a group of contacts.
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CANAL
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CHANNEL
It is the media through which your chatbot can send and receive messages; e.g.
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SMS channel.
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CONTACTO
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CONTACT
End user that interacts / talks to your chatbot.
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CONVERSACIÓN
CONVERSATION
A conversation consists of inbound and outbound between a chatbot and a contact during a campaign.
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FLOW
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A flow represents a branch of the conversation made by a group of questions / actions that are activated only when it complies with a logical condition defined in the configuration of the chatbot.