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ACCIÓN

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ACTION


An action allows to communicate your chatbot with external systems (send and receive data) and / or add intelligence to the conversation.

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CHATBOT

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Computer program that uses natural language processing to establish intelligent conversations through a text channel, such as an SMS message.

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CAMPAÑA

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CAMPAIGN


It is the event that allows you to start and finish a conversation with a group of contacts.

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CANAL

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CHANNEL


It is the media through which your chatbot can send and receive messages; e.g.

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SMS channel.

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CONTACTO

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CONTACT


End user that interacts / talks to your chatbot.

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CONVERSACIÓN

CONVERSATION


A conversation consists of inbound and outbound between a chatbot and a contact during a campaign.

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FLOW

 

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A flow represents a branch of the conversation made by a group of questions / actions that are activated only when it complies with a logical condition defined in the configuration of the chatbot.

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MENSAJE DE ENTRADA

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INBOUND MESSAGE

 

The message a contact sends to a chatbot.

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MENSAJE DE SALIDA
OUTBOUND MESSAGE


Message sent by the chatbot to a contact.