A question corresponds to an outbound message; that is, whenever you want the chatbot to send a message to obtain some kind of data or user response, this interaction is defined as a question.

In SmartChat we have various types of questions to help you get your contact information:

Text
Integer
Binary
Multiple choice
Date
E-mail

Depending on the answer you expect to get, you must choose a type of question that allows your chatbot to understand and make sense of the answer.
Here are some examples to better understand the relationship between a question and its type:

Text	Question type
Give me the name of the store where you have the problem.	Text
How many tickets do you need?	Integer
Would you like to receive more information? ( Yes / No)	Binary
Rate our service: Awful Bad Normal Good Excellent	Multiple choice
When can we expect your payment?	Date
Give me your e-mail to receive special offers.	E-mail

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