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Unique ID

This is a unique identifier generated automatically; if you want you can changed it, just remember that within your chatbot two questions can't have the same ID.

 

Tip

If you are going to store the data you get from your chatbot in a business database, make sure that the unique identifier of the questions match those that are already defined for the fields in your database; This will give you a seamless integration through the API.

Question text

Here it is where you write the question to your contacts.

Type
  • Yes/No: identifies whether the meaning of the answer is to confirm or deny.
  • Gender: identifies whether the meaning of the answer is to indicate a female or male gender.
  • Good/Bad: identifies whether the sense of the answer is to make a good or bad evaluation.
Retries

This property allows you to set the number of times the chatbot will repeat the question if a it can't understand an user's response does not have the minimum or maximum characters defined in Response Length.

Retry message

If the chatbot can't understand the answer given by the user, this message will be sent to the contact before asking the original question again, for example, "I'm sorry, I didn't understand."

End the conversation if not successful answer

If this property is activated, when you reach the set number of retries and the user does not yet give an answer that the chatbot can understand, the conversation ends; i.e. it doesn't asks / executes the following questions / actions.

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