This type of question allows the contact to choose between two or more options defined by you . If the contact answers with something outside of the defined options, SmartChat does not recognize it as a valid answer.
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TIP: This type of closed question is very useful when we want to have standard answers to analyze and sort data faster; for example, if we conducted a survey to assess the quality of service, you would give the user the option to answer with: excellent, good, normal, bad and worst. |
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