This type of question allows the contact to choose between two or more options defined by you . If the contact answers with something outside of the defined options, SmartChat does not recognize it as a valid answer.
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TIP: This type of closed question is very useful when we want to have standard answers to analyze and sort data faster; for example, if we conducted a survey to assess the quality of service, you would give the user the option to answer with: excellent, good, normal, bad and worst. |
The configuration options for this type of question are:
Unique ID | This is a unique identifier generated automatically; if you want you can changed it, just remember that within your chatbot two questions can't have the same ID.
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Question text | Here it is where you write the question to your contacts. | ||
Type | Select if you want the end user to choose only one option (Single Answer) or more than one (Multiple Answer). | ||
Answer options | Add the response options available to the user. To avoid confusing the chatbot with with lengthy user responses, we recommend using one or two words per answer option. Under each response option you will see an indicator of "Complexity" to help you identify how complicated will be for the chatbot to understand the answer. | ||
Retries | This property allows you to set the number of times the chatbot will repeat the question if it can't understand an user's response. | ||
Retry message | If the chatbot can't understand the answer given by the user, this message will be sent to the contact before asking the original question again, for example, "I'm sorry, I didn't understand." | ||
End the conversation if not successful answer | If this property is activated, when you reach the set number of retries and the user does not yet give an answer that the chatbot can understand, the conversation ends; i.e. it doesn't asks / executes the following questions / actions. |