A flow allows your chatbot to have more intelligent conversations with your contacts; use flows to activate / hide a group of specific questions, depending on logical conditions that you define for each flow.
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Fo example, if you're designing a chatbot to evaluate the service received by your contacts, you can define two flows for the dialogue:
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- Flow 1: for when the rating is equal or higher than 8
- Flow 2: for when the rating is equal or less than 7
Designer view for FLOW
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The configuration options for this type of action are:
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