A flow allows your chatbot to have more intelligent conversations with your contacts; use flows to activate / hide a group of specific questions, depending on logical conditions that you define for each flow.
Fo example, if you're designing a chatbot to evaluate the service received by your contacts, you can define two flows for the dialogue:
- Flow 1: for when the rating is equal or higher than 8
- Flow 2: for when the rating is equal or less than 7
Designer view for FLOW :
The configuration options for this type of action are:
Unique ID | This is a unique identifier generated automatically; if you want you can changed it, just remember that within your chatbot two questions can't have the same ID. | |||||||||||||||||||||||||||
Logic | Flows help your bot to have smarter conversations with your users. The answers given by the users can activate a flow of specific questions in the conversation. You can use SIMPLE logic (if one condition is met) or COMPLEX logic (if a number of conditions are met) | |||||||||||||||||||||||||||
Display if | If you selected that the flow is activated using SIMPLE logic this property dialog box appears. Select a question and what value it must have to activate the flow. | |||||||||||||||||||||||||||
Logical expression | If you selected that the flow is activated using COMPLEX logic this property dialog box appears.
A logical expression uses relational operators and it results in true or false. If the expression is true, the questions inside the flow will be displayed.
The available relational operators are:
EXAMPLES
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