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By adding an action of "Custom Data", what you're doing is to register a variable that allows you to 

personalize the conversation with each of your contacts
.  The contact value assignment for each "Custom Data" is done when you launch a campaign. 

 

A "Custom Data" action remains hidden during the conversation, unless 

you invoke its value within the text of a question
. To invoke the value, all you have to do is start typing the name of the "Custom Data" ID and SmartChat will show a selection list from which you can choose.


IMPORTANT: When uploading your contact information, make sure that the values for a DATE have the YYYY-MM-DD format.


Here is an example of the designer view when you invoke "Custom Data" and how the message arrives to the user:

 

Designer view                                                                                                                                                         SMS view

                                 

 

 

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