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Check data

To check the data of the conversations of a chatbot:
  • Go to the DATA menu
  • Select or search the chatbot that interests you
  • Choose the range of time for the query
  • Select the columns you want to see on the screen

If you are interested in finding a specific value within the conversations, use the search engine

Download data

To download chat data from a chatbot:
  • Go to the DATA menu
  • Select or search the chatbot that interests you
  • Choose the range of time for the query
  •  

...

 

Para consultar los datos de las conversaciones que ha sostenido un chatbot con tus contactos:

  1. Dirígete al menú de DATOS
  2. Selecciona o busca el chatbot que quieres consultar
  3. Elige el rango del tiempo para la consulta
  4. Selecciona las columnas que quieres ver en pantalla
  5. Descarga la información en formato .xlsx

 

 

...

  • Select the columns you want to download
  • Click on the DOWNLOAD button



Warning
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If for some reason the browser prevents you from downloading of the content, it will be necessary to enable permissions for pop-ups.


  1. Select the download criteria: All conversations, Only conversations with response, Only unanswered conversations

  2. Press the button that is located on the right side of the selection criteria that you selected

  3. Choose the SAVE FILE option

  4. In the download location you will find a file with the .tsv termination

  5. You can open this type of file directly using Notepad or you can convert it to an excel file. To open the .tsv file in Excel, follow these steps:

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    2. On step number 2 make sure the Tab option is selected

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    3. En el Paso 3, puedes cambiar el formato de algunos campos, para asegurarte que los datos se desplieguen correctamente y se puedan manipular fácilmente. 

      Warning

      IMPORTANTE: En el caso de números muy largos como los números de teléfono, tendrás que convertir el campo a tipo TEXTO para garantizar que se desplieguen correctamente; de lo contrario, Excel hace la conversión automática a notación exponencial

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    4. ¡LISTO! Ahora puedes visualizar y manipular los datos de las conversaciones en Excel.