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What's a question?
- Sofía Ríos (Unlicensed)
- Carmen Camacho (Unlicensed)
Owned by Sofía Ríos (Unlicensed)
A question corresponds to an outbound message; that is, whenever you want the chatbot to send a message to obtain some kind of data or user response, this interaction is defined as a question.
In SmartChat we have various types of questions to help you get your contact information:
Depending on the answer you expect to get, you must choose a type of question that allows your chatbot to understand and make sense of the answer.
Here are some examples to better understand the relationship between a question and its type:
| Text | Question type |
|---|---|
Give me the name of the store where you have the problem. | Text |
| Integer | |
Would you like to receive more information? ( Yes / No) | Binary |
| Multiple choice |
| Date | |
Give me your e-mail to receive special offers. |