A question corresponds to an outbound message; that is, whenever you want the chatbot to send a message to obtain some kind of data or user response, this interaction is defined as a question.
In SmartChat we have various types of questions to help you get your contact information:
Depending on the answer you expect to get, you must choose a type of question that allows your chatbot to understand and make sense of the answer.
Here are some examples to better understand the relationship between a question and its type:
| Text | Question type |
|---|---|
Give me
the name
of the store where you have the problem. | Text |
How many
tickets do you need? | Integer |
Would you like to receive more information? (
Yes / No
) | Binary |
Rate
our service:
| Multiple choice |
When
can we expect your payment? | Date |
Give me your
e-mail
to receive special offers. |