When you use a Text question,
TIP: Use a Text question when you have no idea how a person can answer, for example, when you ask for a comment, an address or a name.
The configuration options for this type of question are:
Unique ID | This is a unique identifier generated automatically; if you want you can changed it, just remember that within your chatbot two questions can't have the same ID.
If you are going to store the data you get from your chatbot in a business database, make sure that the unique identifier of the questions match those that are already defined for the fields in your database; This will give you a seamless integration through the API. |
Question text | Here it is where you write the question to your contacts. |
Response length | You can set a minimum and maximum number of characters that must contain the user's response. This property is optional. If the user response is outside the limits, the question will be repeated according to what was indicated in the Retries attribute. Example of use: validate the length of a response when you ask a social security number. |
Retries | This property allows you to set the number of times the chatbot will repeat the question if a user's response does not have the minimum or maximum characters defined in Response Length. |
Retry message | If the chatbot can't understand the answer given by the user, this message will be sent to the contact before asking the original question again, for example, "Try again, remember that your Social Security Number is a nine-digit number" |
End the conversation if not successful answer | If this property is activated, when you reach the set number of retries and the user does not yet give an answer that the chatbot can understand, the conversation ends; i.e. it doesn't asks / executes the following questions / actions. |