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A question corresponds to an outbound message; that is, whenever you want the chatbot to send a message to obtain some kind of data or user response, this interaction is defined as a question.

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In SmartChat we have various types of questions to help you get your contact information:

Child pages (Children Display)
excerptTypesimple

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Depending on the answer you expect to get, you must choose a type of question that allows your chatbot to understand and make sense of the answer.
Here are some examples to better understand the relationship between a question and its type:

 

me the name

 of the store where you have the problem.


  How many  tickets do you need?


Yes / No)


Rate our service:


  1. Awful
  2. Bad
  3. Normal
  4. Good
  5. Excellent
When can we expect your payment?


TextQuestion type

Give me 

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Text


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Integer

Would you like to receive more information? (

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Binary


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Multiple choice


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Date

Give me your 

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e-mail
your e-mail  to receive special offers.



E-mail