FAQ

 For your chatbot to be active and talking to your contacts, you must launch a campaign.

Yes, SmartChat uses a global telephone operator with which you can send and receive messages anywhere in the world. All you need is to know the code of the country you want to communicate.

You can check the code of your country and the country of your contacts here. As a quick reference, remember that the code for Mexico is +52 and for the US / Canada is +1.

Before you launch a campaign, you must upload a .xlsx or .tsv file with these specs:

• First column header (first row) must be: CONTACT.

• For each "Custom Data" action that you use in your chatbot, you must add a new column. Each column must use the "Unique ID" of the "Custom Data" as header.

• From the second row of the first column, you must add the telephone numbers of your contacts: no spaces and using the country code. For example, a phone number from Mexico would have this format: +525500001111

• You must assign a value in all the columns to everyone of your contacts.

Yes, in one file you can use several times the same value for a "Custom Data".

In the next example we see repeated values in the NAME and DUE_DATE columns:

No. If you made a mistake, the recommendation would be to stop the campaign, correct the custom data in the file, upload it and launch a new campaign.

Yes, as long as it's assigned to different campaigns.

No, to ensure data and operation integrity is not possible to change the language you assigned to the chatbot during the initial configuration stage.